Last updated: June 2026
1. Introduction
Williams Property Maintenance ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our contact and quote request forms.
2. Information We Collect
We may collect the following types of personal information when you interact with our website:
- Contact details: Name, email address and phone number provided through our contact or quote request forms.
- Property information: Suburb, property type, property size and service requirements you provide when requesting a quote.
- Message content: Any additional details or messages you include in your enquiry.
We do not collect sensitive personal information, payment details, or any information beyond what is necessary to respond to your enquiry.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide quotes for our services.
- To communicate with you about your property maintenance needs.
- To schedule and deliver the services you have requested.
- To improve our website and customer experience.
4. Information Sharing and Disclosure
We do not sell, trade, rent or otherwise share your personal information with third parties for marketing purposes. We may share information:
- With service providers who assist us in operating our website and business (such as email delivery services), subject to confidentiality obligations.
- If required by law or to protect our legal rights.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our website uses HTTPS encryption for all data transmission.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. When your information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of any inaccurate or incomplete information.
- Request deletion of your personal information, subject to any legal obligations we may have to retain it.
- Withdraw consent for us to use your information at any time.
8. Cookies
Our website may use essential cookies for basic functionality. We do not use tracking cookies, advertising cookies or analytics cookies that identify individual users. You can configure your browser to refuse cookies if you prefer.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your privacy rights, please contact us at:
📧 Email: info@williamspm.com.au